Attention to the customer in the beginning of the project until after the sale is the differential of the company

The company believes that an efficient supplier is one who has a complete knowledge of your product to be able to serve the customer in everything that matters the equipment to meet any need that arises. That's why we offer several specialized services related to:
- Structural design, elaborated by civil engineer for installation of the equipment (balustrade girder for rails, blocks for columns, rotating cranes, etc.).
- Design of layout for use of spaces and study of storage capacity of the warehouse.
- Development of equipment according to the need of the customer for special movements.
- Removal, restoration, adaptation and installation of bridge cranes. - Modernization of equipment and adaptation to current standards.
- Technical reports and equipment evaluations for compliance with current national standards (NBR and NR).
- Execution of the preventive maintenance of the equipment according to the instructions of the operation manual.
- Courses for bridge crane operator.
- Courses of electrical and mechanical maintenance of preventive and corrective character.


SPARE PARTS

We have in stock all the spare parts of the standardized products that we commercialize. Our quality and robustness guarantees reduction of costs with spare parts.
The customer can choose to exchange the parts by requesting our maintenance team that will serve you anywhere in Brazil, or on our own through our orientation with videos, images or call-center. For Domenico Ravelli it is not enough to just have the piece in stock to supply and know that the customer will lose time with installation. The resumption of the equipment has to be immediate because it is part of its cost of production. This is where total dedication to the customer enters.
In addition to the standardized products we have an excellent traceability structure that allows us to provide the customer with any piece of equipment manufactured over the years that have passed, even from equipment that has already gone offline. When the equipment is supplied, the customer receives a complete instruction manual with a list of spare parts that are found in the market such as bearings, steel cables, brake disc, lubricating oil, etc. with the intention of offering the customer free choice and most importantly, the quick replacement of the part for the maintenance to interfere as little as possible in the client's cost of production.
To request a replacement part contact us and let us know the serial number of the equipment in order to locate our history more efficiently.

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